TVC Inc.

We are seeking a motivated Customer Service Representative to join our dynamic team. This entry-level position plays a key role in managing daily operations of the customer service and sales teams while delivering exceptional support to our clients. This role focuses on improving customer satisfaction, fostering loyalty, and promoting company standards through effective employee engagement and operational excellence.

Key Responsibilities:

• Support and implement programs that enhance team performance and achieve departmental and organizational goals.
• Assist the customer service and sales teams in reaching operational objectives.
• Hire, train, and mentor new or less experienced customer service and sales staff.
• Review and evaluate work to ensure accuracy, quality, and timely execution.
• Investigate and resolve escalated customer inquiries efficiently.
• Promote customer-focused behaviors to drive loyalty and engagement.
• Contribute to a positive team environment and support the professional development of team members.

This position offers growth potential, with training provided to advance into a management role for successful candidates.

Qualifications:

• 1–3 years of customer service experience
• Ability to cross-train and develop team members
• Experience in account retention and client relationship management
• Strong verbal and written communication skills
• Excellent multitasking skills with the ability to perform under pressure
• Conflict resolution and problem-solving skills
• Ability to prioritize and plan work effectively
• Empathetic listener who can manage emotional or difficult customer situations
• Ability to adapt to frequent changes in a fast-paced work environment
• Team player with a commitment to maintaining a positive team spirit

Why Join Us:

• Immediate hiring for motivated, customer-focused professionals
• Opportunities for career growth into management
• Supportive and collaborative team environment